2022 sales: $285.3 million
Previous ranking: 38
Employees: 131
27509 Agoura Road, Suite 100
Agoura Hills, CA, 91301
Phone: (800) 795-8371
Website Executives
CEO: Jeff Klee
PRESIDENT: Craig Fichtelberg
CHIEF TECHNOLOGY OFFICER: Gaurav Patel
CHIEF INFORMATION OFFICER: Wayne Hustis
CHIEF SALES OFFICER: Susan Altman
CHIEF MARKETING OFFICER: Tim Hines
Company facts
* Privately held company that sells directly to companies and their travelers.
* Owned by Jeff Klee, majority shareholder (57%); Craig Fichtelberg (33%); Eric Fichtelberg (10%).
* Sales: 81% business, 11% leisure, 8% other.
2022 Developments
* Hired new chief marketing officer and new chief sales officer to guide growth opportunities.
* Completed next-generation agent desktop tool, enabling agents to create and service bookings with the same workflow regardless of the content source.
* Launched Gather, a tool to make guest and meetings travel easier.
* Built a direct connection to Southwest Airlines for clients to access its lowest fares with superior servicing capabilities.
* Enhanced its homegrown chat platform, adding more automated support for simple requests and integrations with Slack and Microsoft Teams.
Looking ahead
* Aggressively pursuing opportunities to deliver better content and functionality to travelers via NDC integrations or other forms of direct connections with airlines and hotels.
* Rolling out more sophisticated self-service capabilities. Its goal is to increase the touchless share of post-booking to 80% or higher.
* Establishing partnerships in new geographies to provide better options for global program servicing, management and reporting.
* Enhancing its reporting suite with additional analytics, benchmarking and dashboarding tools.
* Building additional integrations with expense tools, card issuers, HR systems and others.
* Expects travel buyers to become increasingly less sympathetic to booking tools that are dated, clunky and don't offer the full menus of fare, brand, and seat options. Traveler well-being is being prioritized again, and that includes providing travelers with modern booking tools and responsive help on demand.