2022 sales: $8.5 billion
Previous ranking: Not ranked
Employees: 5,000
383 Madison Ave.
New York, NY 10179
Phone: (212) 270-6000
Website Executives
CEO, JPMORGAN CHASE: Jamie Dimon
CO-CEO, CONSUMER & COMMUNITY BANKING, JP MORGAN CHASE & CO.: Marianne Lake
CEO, CARD AND CONNECTED COMMERCE, CHASE: Allison Beer
HEAD OF TRAVEL, CHASE TRAVEL GROUP: Jason Wynn
COO, CHASE TRAVEL GROUP: Ken Litton
CHIEF MARKETING OFFICER, CHASE TRAVEL GROUP: Wendy Vividor
CEO, FROSCH, A CHASE TRAVEL GROUP BRAND: Bryan Leibman
HEAD OF PRODUCT/CHIEF ADMINISTRATIVE OFFICER, CONNECTED COMMERCE, CHASE: Jason Alexander
Company facts
* Publicly traded.
* With acquisitions of cxLoyalty Group Holdings (in 2020) and Frosch (2022), offers global leisure and corporate travel booking services, B2B travel platform solutions, meetings and event services, corporate travel and expense management consulting services.
* $644 million of sales completed by hosted agents.
* Works with 800 independent contractors.
* Sales: 83% leisure; 12% business (represents overall Chase Travel and does not represent growth of Frosch's corporate travel business); 5% other.
* Acquisition of cxLoyalty included its technology platform and full-service travel agency.
* Acquisition of Frosch brands included Valerie Wilson Travel, Luxe Travel, Plaza Travel, Conlin Travel and Mann Travel.
* Frosch is a member of Signature Travel Network; Chase's Luxury Hotel & Resort Collection is partially curated via Signature Travel Network; Valerie Wilson Travel is a member of Virtuoso.
2022 Developments
* JPMorgan Chase & Co. launched Chase Travel, a full-service travel offering to provide end-to-end travel servicing for the firm's 79 million U.S. customers. (About one of every four dollars spent on leisure travel occurs on a Chase card).
* Acquired Frosch, No. 14 in Travel Weekly's 2022 rankings.
* Migrated its booking platform from Expedia to cxLoyalty, enabling it to deepen relationships with its co-brand partners, including launching Chase-powered travel portals for Amazon, Instacart and others.
* Signed deals with more than 600 leading hotels, 200 of which are already live, revamping its Luxury Hotel & Resorts Collection.
* Launched its first cruise partnership with Celebrity.
* Opened its first branded airport lounge in Hong Kong for Chase Sapphire Reserve cardholders; a Chase Sapphire Lounge by the Club opened at Boston Logan in May. Lounges are planned in Las Vegas, Phoenix, Philadelphia and New York LaGuardia, among other cities
* Launched Chatbot, giving customers more choices to connect and self-service tools.
Looking ahead
* Planning to overhaul customers' end-to-end travel experience, including an improved digital booking platform, investment in content development for trip-planning inspiration, tie-ins with other offerings such as Dining, Offers & Shopping and servicing.
* By continuing partnerships with leaders such as Frosch, its family of brands and through distinct content (restaurant expertise offered by the Infatuation), Chase will provide niche recommendations curated by in-house experts.
* Plans to continue inorganic growth of business by consolidating leading independent TMCs.
CORRECTION: This listing was updated to correct the title of Jason Alexander, and to correct Chase Travel Group's status to a publicly traded company. It also updated information about its Chase Sapphire Reserve lounges.