2021 sales: $2.55 billion
Previous ranking: 11
Employees: 2,209
2120 S. 72nd St.
Omaha, NE 68124
Phone: (800) 228-2545
Website Executives
CEO, NORTH AMERICA: Kevin O'Malley
COO: Maureen Brady
CHIEF TECHNOLOGY OFFICER: Joel Bailey
CHIEF SPECIALTY OFFICER: Jeff Cain
CHIEF LEGAL OFFICER: Mike King
CFO: Josh Weiss
EVP BUSINESS DEVELOPMENT, NORTH AMERICA: Mary Ellen Hess
Company facts
* Publicly held company in Australia.
* Brands include Event Travel Management, Collegiate Travel Planners, booking technology company Tramada, Allure Travel, host agency MTravel, Air Fulfillment Services for group air travel and corporate agency network Radius Travel.
2021 developments
* Maintained excess staff capacity to accommodate increased travel.
* Increased penetration of Lightning online booking tool.
* Upgraded traveler-tracking tool and expanded rollout of CTM Advisor, a customer profile platform for consultants.
* Enhancements to CTM's Climate+ sustainability program, including carbon-emissions data and carbon-offsetting capability integrated into the Lightning self-booking tool.
* Established three new business units. Global Customer Solutions focuses on maximizing value to global and multinational travel programs. The Global Agency Partnership Program focuses on adding value to CTM's partner agencies by leveraging CTM's scale, buying power and technology. The Global Supplier Partnerships Program is tasked with continuing to grow CTM's strategic supplier partnerships in air, hotel and car.
* Hotel booking portal for people returning to the U.K. as part of the government's Hotel Quarantine Program processed more than 1.5 million transactions.
* Maintained stringent cost-control measures across every business area, enabling CTM to remain debt-free and with sufficient cash reserves. The company returned to underlying profit in the second half of 2021.
* Announced the acquisition of the Helloworld Travel Group's corporate and entertainment brands in December 2021.
Looking ahead
* Early 2022 activity shows rapid recovery in the U.S., U.K., EU and Australia/New Zealand.
* Feedback from CTM's 2021 business travel survey indicated 24% of travelers expected to travel more in 2022 compared with 2019 (39% expected to travel the same or were unsure).
* Top priorities in travel programs for 2022: traveler risk; safety and wellbeing; service; and cost reduction.
NOTE ABOUT CTM'S RANKING: Some Power List companies
have resubmitted their numbers, which have resulted in changes in the
rankings. Read more about those changes.