2022 sales: $379.4 million*
Previous ranking: 32
Employees: 110
400 W. Seventh St., Suite 104
Bloomington, IN 47404
Phone: (630) 227-3800
Website Executives
CEO: Patrick Linnihan
EVP/COO: Kurt Mosher
CHIEF INFORMATION OFFICER: Rob McMahon
SVP, STRATEGIC PARTNERSHIPS: Chad Seybold
VP, CLIENT SERVICES: Penny Spangler
VP, SALES: Phil Hoskins
Company facts
* Privately held company.
* D.G. Elmore is majority shareholder.
* Provides service and technical solutions for travel managers, accounting teams and business travelers.
* Sales: 99% business, 1% other.
* Member of Frosch Travel Group.
2022 Developments
* Business model changed to include Gant Travel Services, helping startups launch.
* Enhanced online booking tools to include TripCircuit and GantTogether.
* Piloted AI-powered email proof of concept for automation of email.
* Enhanced hotel offerings to small-to-midsize clients.
* Incorporated chat support for flagship client.
Looking ahead
* Launching NDC-capable online booking tool.
* Enhancing booking process to incorporate combination of NDC content via Amadeus and direct connect.
* Improving CRM integration to include machine-readable policies, travel history and traveler preferences through its booking process.
* Implementing contact center improvements to streamline traveler communication and the agent experience.
* Enhancing service offerings to include support of direct-connect bookings.
* Bookings through mid-March exceeded same period of 2022 by 122%, driven largely by the rebound of travel from Covid and new client growth.
* Expecting Q3 and Q4 to exceed the same period in 2022 by greater than 50%.
*A note about Gant Travel: After the Power List was
published, we were notified by Gant Travel that the numbers it had
submitted were based on a figure that was not in full alignment with the
required criteria,
which ask that total global sales be those for which the agency is the
agent of record in the eyes of suppliers. To ensure the list remains an
apples-to-apples comparison, we have allowed Gant to recertify its sales
figure, which moves it to No. 30 on the list. However, we have elected not to change the position of other Power List companies that might have been affected by the move.