2021 sales: $300 million
Previous ranking: Not ranked
Employees: 93
1625 S. Congress Ave.
Delray Beach, FL 33483
Phone: (800) 873-5353
Website Executives
PRESIDENT: James Ferrara
SVP, MARKETING AND COMMUNICATIONS: Tara Minson
VP, INDUSTRY RELATIONS: Dave Spinelli
VP, OPERATIONS: Dayna Smith
VP, TRAVEL MARKETING: Jessica Deverson
VP, ADVISOR EDUCATION & SUCCESS: Jessica Sitomer
CHIEF INFORMATION OFFICER: Susan Petrillo
Company facts
* Host agency with a network of 70,750 independent contractors.
* Sales split of 70% leisure, 30% business travel.
* Majority-owned by Joseph R. Traina and James R. Ferrara.
2021 developments
* Achieved the highest travel revenue in the company's 30-year history, surpassing 2019 (the previous best year) by 30%.
* Coached advisors to pivot to domestic, Mexico and Caribbean products. Sales of land-based vacations more than doubled from 2019, more than making up for a recovering cruise market. Cruising was 80% of 2019 sales.
* InteleTravel said it was the top-selling agency for several major suppliers and as a result has earned a voice on multiple industry advisory boards, including CLIA, ASTA, American Airlines Vacations and Apple Leisure Group.
* Installed a new in-house CRM system and new booking engines for hotel, air, activities (with Tripadvisor) and short-term rentals (with Booking.com and others). Improved cybersecurity and fraud protection.
* Amplified advisor education with a mix of virtual and eventually in-person events.
* Paid profit-sharing bonuses to all employees. Added 15 employees in 2021 and thousands of new advisors as the business grew.
* Launched a consumer-marketing program driving leads to independent advisors.
Looking ahead
* Expects a full recovery of cruising this year and another record year for the host agency.
* A consumer survey completed last November showed 86% of respondents saying they plan to use a travel agent for their trips this year.
* Plans specialized events and training programs focusing on advisor certifications for sustainable travel, LGBTQ+ travel, accessible travel, wellness tourism and millennial/Gen Z travel.