2022 sales: $550 million
Previous ranking: 24
Employees: 125 full-time, 6 part-time

1625 S. Congress Ave., Suite 100
Delray Beach, FL 33445
Phone: (800) 873-5353
Website

Executives

PRESIDENT: James Ferrara
EVP/CHIEF MARKETING OFFICER: Tara Minson
SVP, INDUSTRY RELATIONS: Dave Spinelli
VP, OPERATIONS: Dayna Smith
VP, TRAVEL MARKETING: Jessica Deverson
VP, ADVISOR EDUCATION & SUCCESS: Jessica Sitomer
CHIEF INFORMATION OFFICER: Susan Petrillo
CFO: Lori Currier

Company facts

* Privately held host agency.

* Joseph R. Traina, James R. Ferrara and InTravel are majority shareholders.

* Works with 88,776 independent contractors.

* Sales: 70% leisure, 20% business, 10%, other.

* Owns Hickory Global Partners, a business and corporate travel consortium with $3 billion in sales, and is developing BusinessTravel.com.

* Member of Ensemble, Hickory, ASTA, CLIA and ABTA (U.K.).

* Offers specialist certifications for luxury travel, weddings and honeymoons, selling to younger generations and wellness travel.

2022 Developments

* Invested in and developed technology that included launching dynamic packaging, enabling agents to create custom trips more easily with secure, single-payment settlement; and automation, featuring complex ATOL certificate fulfillment in the U.K.

* Launched its InteleSpark CRM system with exclusive content, marketing, administrative/operational and payment functionality.

* Became the first agency partner to charter a Carnival cruise ship for its annual conference for 3,000 advisors.

* Tripled its land-based sales with a focus on all-inclusive resorts and vacation packages.

* Renewed contract to remain with the new-look Ensemble.

Looking ahead

* Expanding in Canada and the EU after growing its U.K. operations into the Republic of Ireland in February.

* Investing into the tour operator/wholesale model, offering advisors InteleTravel-packaged product with higher earning potential.

* Reacting to blended travel (bleisure), for the first time will offer its advisors education, tools and support for unmanaged business travel clients as well as lightly managed corporate clients. It has also initiated strategic ventures to offer leisure products and programs to business travel agencies and corporate travel departments.

* For the first time, offering inclusivity specialist certifications for LGBTQ+ travel, accessible travel and diversified niches.

* Increasing its commitments and capabilities in three strategic offshore logistics partnerships operating call centers and adding the Hickory365 service for administrative back office and accounting support. These solutions will help the host agency control costs, vary flexible labor and provide services at a time when many companies are struggling to find staff at a reasonable cost in time frames responsive to the market.

* Outlook remains very positive for another record-breaking year and expects to come close to $1 billion in sales. Business and corporate travel are rebounding faster than predicted by analysts, and the company sees important need and opportunity for new solutions in that sector.