2022 sales: $237 million
Previous ranking: Not ranked
Employees: 181

8750 N. Central Expressway, Suite 300
Dallas, TX 75231
Phone: (214) 915-9000
Website

Executives

CEO: Rick Kumpf
CHIEF TECHNOLOGY OFFICER: Steve Edgerton
CFO: Mike Bates
SVP, CUSTOMER SUCCESS: Adam Malcolm
SVP, SALES & ACCOUNT MANAGEMENT: Mona Miranda
SVP, MARKETING & PRODUCT: Brian Tanis
SVP, GLOBAL PARTNERSHIPS & HOTEL PROCUREMENT: Sandy Tarbet
SVP, OPERATIONS: Janet Rickman

Company facts

* Privately held company.

* Majority shareholders include Westfork Ventures and the executive management team.

* Managed business travel provider sells proprietary technology on a subscription and transaction basis.

* $11.8 million of sales completed by hosted agents.

* Works with 20 independent contractors.

* Sales: 86% business, 2% leisure, 12% other.

* Belongs to ITS Global Network (proprietary); Ensemble Travel Group; ABC Global Services; Hickory Global Partners; THOR Travel Group.

2022 Developments

* Moved to an AWS cloud-based technology architecture (including Microservices, Lambda, Node JS and Dynamo DB) to enhance performance, speed of search result products, performance and scalability.

* Renewed its focus on proprietary events product, TripEvents, with the resurgence of events and meetings.

* Developed a proprietary carbon emissions calculator in the booking path of self-service product TripEasy, which estimates load factors using data such as time of day, seasonality, seats per plane, age of the aircraft and time from gate to gate.

* Successfully completed its SOC 2 audits for Type 1 and Type 2, enhancing data security.

* Engaged in blockchain technologies to improve data transparency and security.

Looking ahead

* Expanding in the U.K., India and Canada.

* Offering multi-GDS support, including NDC, for Accelya, Amadeus and Sabre.

* Developing a proprietary, integrated expense management tool in its self-service booking tool, TripEasy.

* Developing organic event-planning for travelers and small groups to introduce social functionality into TripEvents product.

* Hiring, specifically account managers and customer service specialists.

* Anticipating 2023 will meet and possibly surpass prepandemic outcome, depending on global issues and the ability of industry to adapt.

* Trends include growth in event and regional travel (ahead of international travel); more integrated product solutions such as AI sought by midtier organizations; business trips being limited to essential travel but with a longer length of stay; a steady 10% to 20% increase in hotel ADR; mobile-first technology; personalization of travel experiences; more flexible arrangements; and an increased focus on sustainability.