2021 sales: $170 million
Previous ranking: 39
Employees: 64
50 Pearl Road, Suite 300
Brunswick, OH 44212
Phone: (888) 227-0845
Website Executives
PRESIDENT/CEO: Rick Zimmerman
SVP, OPERATIONS: Lisa Findura
VP, SALES: Geoff Cox
VP, FINANCE/ADMINISTRATION: Karen Siburt
VP, INDUSTRY RELATIONS: Anita Pagliasso
VP, AGENT ENGAGEMENT: Bill Coyle
Company facts
* Host agency with a network of 4,428 independent advisors.
* Privately held company majority-owned by Rick Zimmerman.
2021 developments
* Added new online courses and a live weekly talk show called "KHM Today."
* Relaunched in-person educational events in October.
* Grew executive leadership and education teams to increase agent engagement.
* Expanded diversity, equity and inclusion efforts through virtual events, a new monthly newsletter and partnerships with associations that serve minority travel professionals and travelers.
* Added preferred suppliers and additional products to increase sales and commission opportunities.
* Improved technology infrastructure to support a full work-from-home corporate environment.
* Grandfathered all agent commission and recognition levels through 2022.
* Promoted value and cost advantages of KHM membership to struggling agents and secured significant new additions to the network.
Looking ahead
* Following two years of decreasing demand, seeing a dramatic increase in both travel and bookings in 2022. The change is being driven by a steady interest in all-inclusive land vacations combined with a dramatic increase in cruise bookings as supply builds back to historic levels.
* 2022 financial results are expected to rebound to pre-pandemic levels.
* Absent any new Covid variants, third- and fourth-quarter travel is expected to be above 2019 levels.