2022 sales: $1.4 billion
Previous ranking: Not ranked
Employees: 623 full-time, 10 part-time

2 Queen St. E., 20th Floor
Toronto, Ontario M5C 3G7, Canada
Phone: (416) 317-0495
Website

Executives

CEO/FOUNDER, NAVIGATR: Jeff Willner
PRESIDENT AND GENERAL COUNSEL, NAVIGATR: John Hiscock
PRESIDENT, ENSEMBLE: Michael Johnson
PRESIDENT, KENSINGTON TOURS: Helen Giontsis
PRESIDENT, TRIPARC: Dave Volman
SVP, TRAVEL EDGE NETWORK: Nadiya Makarenko
EVP, TRAVEL EDGE RETAIL: Gavin Miller
HEAD OF TRAVEL, EDGE CORPORATE: Tara Alexander

Company facts

* Privately held company.

* Jeff Willner is largest shareholder.

* Was merchant of record for $298 million in sales; hosted, $1.1 billion

* Works with 65,850 independent contractors.

* 91% leisure, 7% business, 2% other.

* Includes Kensington Tours, a luxury tour operator; Travel Edge Retail, a luxury leisure travel agency; Travel Edge Corporate; Travel Edge Network, a leisure host agency; and Ensemble, a leisure-focused travel agency consortium

* Owns TripArc, with $17 million in sales not included in total.

2022 Developments

* Acquired Ensemble and rebuilt the consortium to maximize profitability for members, who were onboarded to ADX (Agent Digital Experience), a proprietary booking platform that enables them to book and invoice all aspects of a client's trip.

* Introduced logos, events, hotel program, marketing, a fam program and print and digital publications: Range, a monthly digital magazine, and Range Best, which includes preferred partner offerings and promotions.

* Expanded core team in operations, partner and member solutions, marketing and technology.

* Kensington Tours launched several high-end products, including a collection of VIP insider-style experiences designed around prestigious global events; a private villa portfolio; and Voyages by Kensington Tours, which includes more than 15 cruise partners across expedition, river and ocean journeys.

* Travel Edge Network unveiled several programs to support advisors, including in-house, 24/7 support; training for both new and experienced agents; a biannual virtual conference, fam trips to preferred partners for hotel, air and tour operators; and TEN Champions, featuring selected advisors who serve as brand representatives and ambassadors.

* Travel Edge Corporate expanded concierge service, access to wholesale rates and the development of the Air Expert team, which has resulted in doubled sales and revenue. It also opened an internal groups department to support the increased demand for meetings and events, and the Customer Success team doubled.

* Travel Edge Retail launched a high-margin, luxury leisure agency, which grew to 80 agents in less than a year.

Looking ahead

* Providing tools, resources to enhance member profitability and increased margins.

* Kensington Tours is expanding its villa portfolio and offering private guided experiences as pre- and post-cruise options from ports of entry and disembarkation for river cruises (particularly in Europe) and ocean cruises in Asia and the South Pacific.

* Travel Edge Network is growing its membership while supporting independent advisors with programs such as Knowledge Trips; the Edge Advantage to support advisors at all stages of their careers; and Venture, for new-to-business advisors and for tenured advisors who may need training in limited areas.

* Travel Edge Corporate is expanding its presence, team size and customer base across North America.

* TripArc, a technology company under the Navigatr umbrella, is enhancing its proprietary booking platforms TMT and ADX.