2022 sales: $102 million
Previous ranking: 47
Employees: 65

404 BNA Drive, Suite 650
Nashville TN 37217
Phone: (615) 367-4900
Website

Executives

CHAIRMAN: Donald Dixon
PRESIDENT/MANAGING PARTNER: Michael S. Dixon
VP/MANAGING PARTNER: William Haire
CHIEF COMMERCIAL OFFICER: Mike Viars
CHIEF MARKETING OFFICER/EVP, VACATION TRAVEL SERVICES: Sandy Schadler
CFO: Leslie Ansley
VP, CLIENT EXPERIENCE, BUSINESS TRAVEL SERVICES: Shawn Davidson

Company facts

* Privately held company.

* Donald Dixon, Michael S. Dixon and William Haire are majority shareholders.

* Mix of direct sales and hosting. 

* Works with 20 independent contractors.

* 7% of sales completed by hosted agents.

* Sales: 72% business, 24% leisure, 4%, other.

* A member of American Express in 2022; became member of Virtuoso in 2023.

2022 Developments

* Vacation Travel Services increased fees to account for the increase in the amount of work each trip requires to manage in booking, pretravel and during travel lifecycle.

* Revised other pricing structures to reflect post-pandemic's changing work content and industry economics.

* After American Express sunset its representative network, TraveLink chose to become a member of Virtuoso.

* Expanded existing American Express relationship within Business Travel by joining the GBTNetwork.

* Performed customer database cleanup, reviewed processes for efficiency and developed a firm strategy for 2023 and beyond.

Looking ahead

* Has seen a meaningful recovery in corporate travel but anticipates 2023 to be a deliberate but gradual return. The company does not expect corporate travel to resume to 2019 levels this year. Its Leisure division has already seen an increase in sales from 2022, exceeding 2019 levels, and expects it to continue as remaining pandemic restrictions lift.