2022 sales: $951 million
Previous ranking: 20
Employees: 497 full-time, 10 part-time
620 Pennsylvania Drive
Exton, PA 19341
Phone: (610) 458-5554
Website Executives
CHAIRMAN: James A Wells
CEO/PRESIDENT: Elizabeth A. Mandarino
VP/LEGAL COUNSEL: Monica Lawrence
CFO: Mark Tabak
EVP, OPERATIONS: Pamela Zager
EVP, BUSINESS DEVELOPMENT & MARKETING: Michael Farrell
SVP, CLIENT SERVICES: Barb Cubbler
CHIEF INFORMATION OFFICER: Ivan Imana
Company facts
* Employee-owned company providing B2B services and solutions for global travel and meetings management.
* 90% business, 5% leisure, 5% other.
* Belongs to ASTA, CLIA, the Pacific Asia Travel Association, IATA, Virtuoso.
2022 Developments
* With long-standing partner Clarity Travel, announced the creation of the One Global corporate travel community, "a joint venture to put local expertise at the heart of a global travel solution."
* Announced a virtual pay solution to expedite hotel check-ins for corporate travelers. The WorldVirtualCard, branded WorldVC, enables businesses to reserve hotels and automatically send the virtual card to the traveler's mobile wallet for check-in and payment. It eliminates the cost and complexity of manual, fax-based processes and the need to reimburse employees who might otherwise use their personal cards.
* Returned its spring and fall symposia from virtual to in-person events.
* Introduced Sourcing Made Simple, a platform which provides a streamlined way to request, negotiate and contract for group hotel space throughout the world.
* The business development team achieved 234% of its goal for new sales.
Looking ahead
* Since it elected to not lay off or furlough any associates during the pandemic, the company is confident it is delivering experienced and talented service to customers.
* Launching World Travel Inc. Academy, a three-month program that focuses on the role of the corporate travel consultant, offered in a hybrid (in-person and virtual) format. Successful graduates will earn the TAP (Travel Agent Proficiency) certificate from the Travel Institute.
* Trending at 120% of 2019 revenue, expecting to see continued meaningful recovery in corporate travel and preparing for continued growth and expansion.