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A new mix of passengers requires a different approach from airlines

A new mix of passengers requires a different approach from airlinesJ.D. Power's Michael Taylor says an increase in infrequent flyers presents airlines with a very real challenge: adjust to the...

Alex Wilcox

JSX's response: Our safety record is second to noneAlex Wilcox, CEO of the public air charter operator, responds to criticism of its safety procedures and business plan.

Tom Kershaw

NDC is bridging the gap between buyers and sellersTravelport's Tom Kershaw says that despite all the expectations and opportunities to modernize travel retailing, NDC is, at its...

Airlines like JSX should never sacrifice security for convenience

Airlines like JSX should never sacrifice security for convenienceFormer TSA administrator John Pistole says current security measures are critical to keeping Americans safe and must be applied...

How AI safeguards against scalable triangulation schemes

How AI safeguards against scalable triangulation schemesWhen done at scale, triangulation fraud leaves ticket merchants, including travel advisors, with thousands of dollars in...

How travel advisors helped me grow my European hostel business

How travel advisors helped me grow my European hostel businessOliver Winter's company, A&O, has grown from 164 to 30,000 beds in a little over 20 years. He says great partners, including...

Consumers must be protected when travel companies collapse

Consumers must be protected when travel companies collapseEurope and the U.K. have outstanding programs to protect consumers' travel payments. Why can't we say the same here in U.S.?

Frank Belzer

Artificial intelligence? Why not try 'experiential intelligence'?Have you noticed the current infatuation with AI? What should be agents' countermove? I have some ideas.

American's direct hit on agents

American's direct hit on agentsDavid Stoller, an advisor with his family's travel agency, Enterprise Travel, offers a travel agent's view of what American is...

How to prepare your agency for a U.S. debt default and other crises

How to prepare your agency for a U.S. debt default and other crisesBob Joselyn, president and CEO of the Joselyn Consulting Group, writes: "Even if a government-debt default is avoided, other...

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